Help & Support

Browse topics

• Getting Started

  See the basics, from account setup to starting your first Rosify AI chat.

• Billing & Plans

  Check plan questions, renewals, cancellations, and what partner billing covers.

• My Account

  Get help signing in, updating details, or fixing account access problems.

• Privacy & Data

  Read how private conversations, account data, and partner processing are handled.

• Content Rules

  Report content issues and understand moderation, boundaries, and acceptable use.

• Technical Issues

  Fix loading problems, slow replies, install issues, and browser-related errors.

Common Questions

How fast does support respond?

Most support requests get a reply within 24 to 48 hours, depending on volume and the type of issue. Account, billing, and data requests may take longer if the partner platform needs to verify ownership or review payment details before making changes.

Where do I cancel my subscription?

You’ll need to cancel through the partner platform that manages your active plan. Go to the billing or account section there to view renewal details and cancellation options. This site doesn’t process subscription changes directly, so the partner dashboard is the right place to manage them.

My replies are slow or the chat is not loading

Start by refreshing the page, checking your connection, and trying the latest version of your browser. If you installed the app to your home screen, reopen it after closing background tabs. If the issue continues, contact support with your device, browser, and a short description of what happened.

Can I delete my account and conversations?

Account and conversation removal requests are handled by the partner platform because that’s where the active account and stored chat data live. Check the account or privacy section there first. If you can’t find the option, support can point you to the correct request flow.

How do I report inappropriate content?

Use the report option inside the partner platform whenever it’s available, then include screenshots or message details if needed. Reports tied to moderation, safety, or policy review are handled there, since that’s where the conversation logs and account records are actually maintained.